Last updated: 25 October 2026
Thank you for shopping with Qanitoon. Each Qanitoon satin prayer set is prepared carefully for you. This policy explains how cancellations, exchanges and refunds work so that you know exactly what to expect before you order. By placing an order on qanitoon.ae you agree to this policy.
1. Our policy in brief
- You can cancel an order for a full refund at any time before it is dispatched.
- Once delivered, we offer exchanges only, within 7 days of delivery, for items that are unused and in their original packaging.
- We do not offer cash refunds for change of mind.
- If we cannot fulfil your order, or your set arrives damaged or incorrect, we will offer you an exchange or a refund, as described below.
2. Order cancellations
Stock of each colour is limited. Please note the following about cancelling an order:
- Before dispatch: you may cancel your order at any time before it is dispatched and receive a full refund to your original payment method.
- After dispatch: once your order has been dispatched it can no longer be cancelled. You may still request an exchange once it is delivered, in line with Section 3.
- To cancel, send us a message on Instagram (@qanitoon_) with your order number and the name used on the order.
- If we are unable to deliver your order within 15 days of the order date, or by the delivery date we have agreed with you, you may cancel it and receive a full refund, unless the delay is caused by circumstances beyond our control. If we expect a delay, we will let you know in advance.
3. Exchanges within 7 days of delivery
Because our prayer sets are personal garments worn for worship, we are not able to resell an item once it has been used. For this reason, we offer exchanges only, under the following conditions:
- The request is made within 7 days of the date you received your order.
- The set is unused, unwashed and in perfect condition.
- All items are returned together in their original packaging: the khimar with attached head cover, the long skirt, the matching zip pouch and the small head prayer mat.
- The exchange is for another colour of the same prayer set (Dusty Rose, Burgundy, Navy or Emerald), subject to availability. The set is one size fits all, so no size exchange is needed.
- For a change-of-mind exchange, the cost of sending the original set back to us is paid by the customer. We then send your replacement set to you free of charge.
4. How to request an exchange
- Send us a message on Instagram (@qanitoon_) within 7 days of delivery, with your order number and the colour you would like instead.
- We will confirm whether the exchange is available and explain how to send the set back.
- Do not send the set back before we have confirmed your request.
- Once we receive and check the returned set, we dispatch your replacement. Exchanges that arrive after the 7-day period, or that do not meet the conditions above, cannot be accepted and the set will be returned to you.
5. Damaged, incorrect or unfulfillable orders
If something is wrong on our side, we will put it right at no cost to you.
- Damaged or defective set: if your set arrives damaged or with a defect, please message us on Instagram within 7 days of delivery with clear photos. After checking, we will offer you a replacement or a refund.
- Wrong item: if you receive a different colour or item from the one you ordered, we will send the correct set or refund you, whichever you prefer.
- Order we cannot fulfil: if a colour becomes unavailable or we are unable to complete your order, we will contact you and offer an exchange for another colour or a full refund.
- Delivery for these cases: when the error is ours, you pay nothing for delivery, including the return of the incorrect or damaged item and the delivery of its replacement.
6. Refunds
- Refunds are issued only in the cases described in Sections 2 and 5, or where the law requires.
- Approved refunds are paid to the original payment method. Depending on your bank or card provider, it can take about 5 to 10 business days for the amount to appear.
- Delivery to the Gulf countries is free, so there are no delivery charges to refund for those orders. If you cancel before dispatch, or you are entitled to a refund because of our error (Section 5), the delivery fee you paid (for example the flat AED 150 fee for the UK and Europe) is refunded together with the order.
7. Items that cannot be exchanged
- Sets that have been worn, used, washed or altered.
- Sets returned without the original packaging, pouch, head prayer mat or any other part of the set.
- Requests made more than 7 days after delivery.
- Minor differences in colour caused by screen settings or lighting, which are not considered a defect.
8. Your legal rights
This policy does not limit any rights you have under the consumer protection laws that apply to you in the United Arab Emirates, the Kingdom of Saudi Arabia or any other country to which we deliver, including your rights where goods are defective, damaged, incomplete, or different from their description, or where delivery is delayed. If any part of this policy conflicts with a mandatory legal right, the legal right applies. You may also raise a complaint with the relevant consumer protection authority in your country.
9. Contact us
For cancellations, exchanges or any question about this policy, message us on Instagram: @qanitoon_ (https://instagram.com/qanitoon_). We aim to reply as soon as possible.