Frequently Asked Questions
Here are answers to the questions we hear most often. If you can't find what you are looking for, please get in touch via our Contact Us page.
What's in the prayer set?
The set is made up of two main pieces, accompanied by two matching accessories:
- A satin prayer khimar with attached head cover.
- A long matching satin prayer skirt.
- A small matching satin pouch with zip, to store and carry your set with ease.
- A small matching head prayer mat: a small satin mat for your forehead during sujood.
Which sizes are available?
The set is one size fits all, so there is no need to worry about choosing a size. Simply choose the colour you love.
Which colours are available?
The set comes in four colours: Dusty Rose, Burgundy, Navy and Emerald.
How do I care for satin?
To keep your satin soft and lustrous for as long as possible, we recommend:
- Hand washing, or machine washing on a gentle cycle in cold water.
- Using a mild detergent and avoiding bleach.
- Avoiding wringing, and drying in the shade away from direct sunlight.
- Ironing on a low heat, preferably on the reverse side of the fabric.
Where do you deliver, and is delivery free?
Yes. We currently deliver to the United Arab Emirates and Saudi Arabia, and delivery is free to both countries.
How does pre-order work?
The Satin Collection is currently available to pre-order. Choose your favourite colour and complete your order as usual to reserve your set from the limited quantity available in each colour. We will prepare and dispatch your order as soon as it is ready. For more details, please visit our Pre-order page.
When will my order arrive?
Delivery to the UAE and Saudi Arabia takes 7 to 14 days once your order ships, and it is free. As our sets are on pre-order, your order will ship once the collection is ready, and we will message you when it is on its way.
Can I exchange or return my set?
We offer exchanges only; we do not offer cash refunds. You can request an exchange within 7 days of delivery, provided the item is unused and in its original packaging with all pieces included: the khimar, the skirt, the pouch and the head prayer mat. Simply contact us and we'll arrange the exchange with you.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos, and we will replace it for you. You can reach us by email at basharylina915@gmail.com or on Instagram @qanitoon_.
Does the set make a good gift?
Absolutely. With its matching pouch and head prayer mat, the set is an elegant and meaningful gift for Ramadan, Eid and every occasion.